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Caravan Purchase FAQ's  

By the time you've looked at three or four parks and five or six plots and seven or eight caravans it's easy to get a bit glassy eyed and confused. Buying your holiday home should be a fun experience so to help see through the mist we've compiled together the answers to some of our most frequently asked questions. We hope it helps.









 









Getting it right first time.

Our advice has always been to go and  find a park which you’re comfortable with, in the area you want, and then decide on the caravan. When you pay us a visit we’ll show you the holiday homes in stock and you can make a choice of the available plots. There’s no pressure to buy (we don’t have sales targets) and you can take away our brochures to read at leisure when you’re home.

What does the price include?
On new caravans our selling price will include the manufacturers recommended retail price, any extras such as central heating or scatter cushions, delivery from the factory, siting and commissioning, the gas installation and cylinder storage box, one or two veranda steps (depending on number of external doors), and the rest of the year's pitch fees if bought after July. From time to time we have special offers which sometimes vary from the above.

Most pre-owned holiday caravans are already sited and the price will include the above with the exception of the pitch fees. The balance of the years fees will have to be paid for when you buy your caravan.


What doesn't the price include?
You'll need to budget for kitting out your caravan - typically this will include cutlery, crockery, bedding, and electrical items like your telly, kettle and toaster etc. Pre-owned caravans (ones normally already sited) usually come with a TV aerial left from the previous owner, but for new new caravans you'll need to budget for this. Don't forget to allow for insurance cover as well. We can provide you with a quote - premiums range from about £80 a year up to £250 or more if you're buying something big and posh!

What are the pitch fees for?
The pitch fees are an annual fee payable by all holiday caravan owners regardless of the size of caravan or where it's located on the park. For the 2017 season they are £2,990 which includes grass cutting, upkeep of the roads and street lighting, the water supply for your caravan and foul drainage, council rates, security and an amount of electricity (see below).

What about the deposit?
On all sales, a holding deposit (usually around £1,000) will secure the Holiday Home for up to two weeks to allow you to organise your finances.

What about Gas and Electricity?
Bottled gas (Calor LPG) for cooking and heating is available at reception. When you buy your caravan you'll get two bottles so you'll have one in use, and a spare on stand-by. The 19kg regular size bottles are currently £34.65 (Dec 2015) and average use is about two to three per year. If your caravan is equiped with central heating (all new ones are) it'll be installed with two of the large 47kg bottles, currently £79.45. It's a job to say an average use of these chappies because it depends so much on when and how much you use your caravan, and, of course, if it's been parky outside.

The 10amp electricity supply is metered at every caravan plot and there is an allowance of about £38* included in with your pitch fees.Those who use a lot of electricity through the year will receive an extra invoice with their pitch fee invoice, but those who have been frugal often receive a credit note, (*this varies from year to year according to the previous year's average use).


When are my pitch fees due?
Our pitch fee year runs from March 1st to February 28th (or 29th).  The bills are sent out in October or early November and there are discounts available for early settlement but  the full amount must be paid by 28th February.

What's the Licence Agreement?
This is an industry standard legal document issued when you buy your caravan and it records details of us, you, and your caravan. It specifies such things as our obligations as landlord to you, your obligations to us, and the age limit of caravans on park. It also says about how you are able to sell your caravan when the time comes. View a Licence Agreement here.

Park Rules
As the Licence Agreement is an industry standard document it does not cater for specific instances on individual parks such as vehicle parking by-laws and rules about ball games or pet ownership etc. This is where our park rules come in to play. Read them here.

Who Regulates Us?
To be able to run a caravan park, first we must have planning premission for the land use, and secondly we must have a Site Licence, both of these are issued by Canterbury City Council. Our Site Licence is an eighteen page document which dictates conditions such as maximum number of caravans per hectare, car parking and street lighting provision, and sanitation to the caravans. The Council have the power to walk in off the street and close us down if they see fit.
The other side of our regulation is controlled by you, our customers! If we're running a grotty park and give lousy service, sooner or later we're going to go belly-up because people won't spend their hard earned with us.


How long can my holiday home stay on park?

We issue a fifteen year pitch licence agreement to purchasers of new holiday homes. Pre-owned homes receive the balance of fifteen years so a five year old home for example would come with a ten year agreement. This exceeds national minimum standards. For the last few years we've been giving two years grace to every owner to allow them to keep their caravans on park for up to seventeen years.

Can I have my caravan moved to another plot?
Yes you can. There is a set scale of charges dependent on the width of the caravan (10' or 12' wide) and the distance of ground to be covered. We won't usually undertake this work in the winter or early spring though to reduce the damage to the lawns. Occasionally there are restrictions on moving because of a clash between caravan and plot size.

When can I use my caravan?
The park opens the first full weekend in March (weather permitting) and remains open until the last weekend in October. We're then open for weekends in November and December, plus about ten days or so over the Festive Period before closing on January 2nd. Please remember though that you can't use your caravan to live in - we're a holiday park, not a residential one. You can of course visit by day during the closed period.

Who can use my caravan?
You are free to let your friends and relatives use your pride and joy but you must remember that they should be made aware of the park rules. Under the terms of the Licence Agreement issued to every caravan owner, you the owner are responsible for the conduct of all your guests and visitors and relatives while they are on the park. Some owners hire out their caravans to help recoup some of their costs.

What happens if I want to sell my caravan?
We're often able to make you a cash offer and alternatively you have the option to find your own purchaser, in which case we'll handle the sale, and there's the industry standard commission of 15% of the caravan's market value (plus VAT) due to us. For higher value caravans we offer a brokerage facility. There's an up-front marketing fee of £449, and when sold we forward the sale proceeds to you less the sale commission of 15% plus VAT. See our selling info page.

 

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For independent advice from the National Caravan Council click here.

 

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